Returns & FAQ
AccruePilot is a digital management toolkit for U.S.-based organizations. There is no physical shipment.
What do I receive?
Your US$59 one-time purchase includes the local Control Center, Excel workbook and management field guide. There is no AccruePilot subscription or membership requirement.
How do I access my files?
Fourthwall provides digital delivery after purchase. Download and extract the complete ZIP package before use. If your download is missing, unavailable or corrupted, contact us with your order number. Please do not send confidential business data.
What software do I need?
Use a current desktop browser for the Control Center, Microsoft Excel or a compatible spreadsheet application for the workbook, and a PDF reader for the field guide. Mobile browsing is supported for the storefront; a desktop is recommended for working with the product.
Can I cancel or request a refund?
Fourthwall permits cancellation of a digital-product order within 30 days when the file has not been downloaded. Contact us promptly if you need help with an eligible cancellation.
For a missing or corrupted file, access failure or material product defect, contact us with your order number and a description of the problem. Report defects within 30 days of purchase so we can arrange a correction, replacement or refund as appropriate. Nothing on this page limits any rights you have under applicable law.
Refund processing time depends on Fourthwall, the payment provider and your bank. We will not ask you to send payment-card details by email.
Who is this edition for?
This edition is designed, licensed and supported for U.S.-based organizations only. Canadian organizations should not purchase it. This edition’s licence, support scope and storefront configuration are U.S.-only; a Canadian edition is not offered.
How may my organization use it?
One purchasing organization receives a licence for its own internal business and commercial operations. Resale, redistribution, sublicensing, public hosting, white-labeling, repackaging or repeatable client-service delivery requires a separate commercial licence. See the licence included in the product.
Why use a manual review instead of an automated platform?
AccruePilot is a standalone, self-serve toolkit. Enter and maintain your own records without connecting bank accounts, card feeds or vendor systems. That keeps the review local and lets you inspect the assumptions. It does not automatically discover subscriptions or monitor spending continuously. Choose a connected spend-management platform if those capabilities are essential.
Does it guarantee savings?
No. AccruePilot supports planning and management decisions. Illustrative examples are not customer results, forecasts or guarantees. It does not replace accounting, tax, legal, investment, cybersecurity, privacy or other professional advice.
Contact product support
Email: accruepilot@proton.me
Phone: +1 613-908-8887
Voicemail-first support, Eastern Time. We normally respond within two business days. Include your Fourthwall order number and a brief description of the issue. Support covers access, missing or corrupted files and material product defects; implementation consulting is not included.
Do not send passwords, payment-card details, tax information or confidential operational data.
Order processing
Fourthwall is the storefront and merchant-of-record partner. You may also use the Contact support page for order-related questions. See our Privacy Policy and Terms of Service.